Discussions

[Pipe]

My right wireless speaker has a pronounced rattling sound when deep bass is in a soundtrack. It persists when I hold the speaker in my hands and is definitely coming from the speaker itself. Nothing seems to be loose on the exterior of the speaker. I tried a factory reset and repairing the speaker but to no avail.

Roku TV, Roku Wireless Speaker

[RokuEmmanuel-D]

Happy to have you with us, @Pipe!

Thanks for sharing your concern here. We see that your Roku Wireless Speakers are experiencing a rattling sound when a deep bass sound is played, and we'd like to investigate further.

May we know...

• When did you start noticing this issue?
• Are all of the channels experiencing this odd behavior or only on a specific channel?
• Have there been any recent updates before this happened?
• How long have you been using your Roku Wireless Speakers?

We are eager to get you back up and running. Please get back to us!

Best,
The Roku Community Team

[Pipe]

Thanks for getting back to me. It started pretty much immediately though I thought it was something else that the low frequency was rattling. It wasn't until yesterday that I decided to dig into it further and determined it was in fact the speaker itself.

All channels anytime there's a very low frequency

No

August of last year.

It's been mildly annoying all along but I never wanted to stop a movie/show to track it down before. Aside from this issue with the right speaker during these moments they sound great!

[RokuEmmanuel-D]

Thanks for that additional info, @Pipe!

Can you send over the details of your device so we can look into this more?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Roku Wireless Speakers Model

Looking forward to your response. 

Best,
The Roku Community Team

[Pipe]

I believe the speakers are 9020R2

I'll check on the other info for the Roku TV

[RokuHaz-M]

Thanks for the update, @Pipe 

We’re looking forward to getting that extra info so we can pass it on to the right team for further investigation. If you have any other questions, feel free to reach out!

Cheers!

The Roku Community Team

[Pipe]

Model 65R6A5R

Hardware ID G852X

Serial # X0130099U28E

Software 14.1

Device ID SONY7379U28E

[RokuHaz-M]

Thanks for the info, @Pipe!

I just need one more thing—your device's Tracker ID. To find it, press the Home button five times, then the Back button five times. The Tracker ID will appear right on the screen.

Looking forward to hearing from you!

The Roku Community Team

[Pipe]

I didn't "see" the issue but I hope this helps!

I waited until I heard the rattle and got this-

ID-8E-080-411

[RokuHaz-M]

Thanks for sharing all that info, @Pipe ! That helps. I’m ready to pass it along to the right team for investigation.

I really appreciate your patience and support for Roku! I’ll keep you updated on any progress. If you need anything else or have more questions, feel free to reach out!

The Roku Community Team