Discussions

[andimac58]

I contacted support they told me to buy new speakers. I’m furious 

[RokuKariza-D]

Hello @andimac58

We do apologize for the inconvenience this issue has caused you.

It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

Thank you for your understanding.

All the best,
Kariza

[andimac58]

And bonus I was promised some communication today. NOTHING. great customer service 

[RokuNimfa-C]

@andimac58

Thanks for following up. 

I personally followed up on this with the support team and it seems that they have sent you an email regarding your concern. Kindly check your email and keep us posted in case you have not received an email from us. Or also check your spam folder, your email may be set up to automatically block emails from unrecognized senders and place the message in a spam or junk folder.


Regards,
Nimfa

[Riv3rbank]

The roku wireless speakers are basically identical to the sonos one sl speakers. I have both and it appears that power cords are the same. They are plenty of longer and shorter cords out there for the sonos one sl on amazon.

Vebner 19.5in Power Cord Compatible with Sonos One, Sonos One SL, Sonos Play-1 Speakers - Power Plug Cable (Short, Black) https://a.co/d/bG2lGCa

[ichisdeno]

Hi all! Roku customer service wasn't able to help me with this, so I was hoping to see if anyone here has experienced something similar. I own a Roku soundbar (not wireless, it's plugged into the HDMI 3 ARC port) as well as two Roku wireless surround sound speakers. When I first got them, they all worked perfectly together, easy to set up. The other day, I noticed the sound on the rear speakers was barely audible, so I decided to reset them . . . when I tried to reconnect the speakers, the TV couldn't find them. Today, I FINALLY got the wireless speakers to connect, but now my soundbar is having issues. I can only play audio from either the surround sound speakers or the ARC soundbar, but not both. Roku customer service says you can't use both, which makes no sense considering the fact that they market the wireless speakers as surround sound to be PAIRED WITH the soundbar, plus I've used the three speakers together flawlessly in the past. Customer service was supposed to give me a callback yesterday, but never did. Has anyone else experienced something like this? Help!

[RokuNimfa-C]

Greeting @ichisdeno

Welcome to the Roku Community. 

We're sorry to hear about your experience. That's right before you can enjoy an enhanced listening experience, you must first connect your Roku wireless speakers to a Roku host device such as a Roku TV, Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar.

We suggest you re-pair again your wireless speaker to your Roku host device, it may encounter an issue or not be able to find one or both speakers if:

• The speaker is not powered on: To check if a speaker is powered on and in pairing mode, look for a status LED on the back of the speaker that flashes repeatedly as pairing instructions are repeated every 3 minutes.
• The speakers are too far from your Roku host device: To be placed within 30 feet of your Roku host device
• There is wireless interference: Avoid installing your wireless speakers near other wireless devices like your wireless router or a microwave.
• Possible the speaker is paired to another Roku host device: Press and hold the Reset button on the back of the speaker for 10 seconds, and then listen for audible instructions to try pairing again.

You may also refer to this link: How to resolve issues pairing your Roku® wireless speakers

Does this clear up the issue you are seeing? Keep us posted.


Regards, 
Nimfa