Discussions

[UlisesAPL86]

Hi everybody!

do you know where can I get a power cord for the wireless speaker?

Thanks 

[gwymore54]

I am also looking for a replacement power cord.  We had our wireless speakers not quite a week and the plug on one of the cords broke.  I never thought it would be this tough to locate a replacement cord.

[UlisesAPL86]

Hi!!

I contacted the support team and asked them for the power cord and they sent me one!! 

[gwymore54]

Thanks for the feedback.  I'll see if that will work for me also....

[gwymore54]

How did you contact the support team?  I contacted them through chat.  The agent said he would send a replacement cord out, but instead we received a new Roku Streambar.  I promptly sent this back, but now I'm not sure how to contact support.  I can no longer locate the chat feature.

[UlisesAPL86]

Using the chat and after that I remember at fret that I received a email and all the communication after the chat was trough the e mail

[gwymore54]

Here it is now about 5 weeks since I started looking for a replacement power cord and I still do not have a replacement.

The last email I received was about a week ago from a support person who said he would be back to me within 24 hours.  I've since replied to that email but have not yet received an answer.

I've about run out of options.  It seems they no longer have their chat feature, and I can't locate a phone number anywhere.  So it seems my only means of contact is via email.  Roku may be running into the same problem many other employers are dealing with during the pandemic.  I'm thinking they may be short-staffed and having problems getting workers.

[UlisesAPL86]

Hi

To open the chat login with your roku account in their site and follow this link 

https://support.roku.com/contactus

Then select questions about setup or using my roku 

then in the next screen select the wireless speakers as product and then select other in the need help with drop down menu. Click in need more help 

Then the chat will be open 

[tony823]

The agent stated he would ship a substitute cord out, however as a substitute we acquired a brand new Roku Stream bar. I right away sent this returned, but now I'm now not positive here how to contact support. I can no longer discover the chat characteristic

[UlisesAPL86]

To open the chat login with your roku account in their site and follow this link 

https://support.roku.com/contactus

Then select questions about setup or using my roku 

then in the next screen select the wireless speakers as product and then select other in the need help with drop down menu. Click in need more help 

Then the chat will be open