I am also looking for a replacement power cord. We had our wireless speakers not quite a week and the plug on one of the cords broke. I never thought it would be this tough to locate a replacement cord.
How did you contact the support team? I contacted them through chat. The agent said he would send a replacement cord out, but instead we received a new Roku Streambar. I promptly sent this back, but now I'm not sure how to contact support. I can no longer locate the chat feature.
Here it is now about 5 weeks since I started looking for a replacement power cord and I still do not have a replacement.
The last email I received was about a week ago from a support person who said he would be back to me within 24 hours. I've since replied to that email but have not yet received an answer.
I've about run out of options. It seems they no longer have their chat feature, and I can't locate a phone number anywhere. So it seems my only means of contact is via email. Roku may be running into the same problem many other employers are dealing with during the pandemic. I'm thinking they may be short-staffed and having problems getting workers.
The agent stated he would ship a substitute cord out, however as a substitute we acquired a brand new Roku Stream bar. I right away sent this returned, but now I'm now not positive here how to contact support. I can no longer discover the chat characteristic