Roku Warranty system designed to get users to give up.
My Roku unit just died. Completely. It doesn't send any signal to the TV.
I submitted a warranty request. I get E-mails telling me to respond, but when I do I get auto-replies telling me the mailbox isn't monitored.
I'm up to 4 ticket requests, because submitting a ticket is the only way to contact Roku. I've tried calling (they don't give their number on their website, so I had to Google it) and sending an E-mail to their lawyers (the only E-mail address given on their website). Basically they seem not to want to honor their warranty, and make it so difficult to contact them, that the customer will give up and just buy another unit.
I've never seen such poor customer service by any company in my 59 years. It's horrible.