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tsunami231
Level 10

Roku Updates constant bugs

I just spent hour and half on phone with TCL trouble shoot my TV since this 10.0.0 4209 build.

I have reproduce the  Gamemode bug twice with ( game does not active and deactivate) when that bug happens the action smoothing bug hits and action smoothing is IS DISABLE on ALL input and ALL settings.

and since this last update from 3 days  nothing but issue,  after almost year of ZERO issue, they refereed to roku 1-816-272-8106 to talk roku cause the issue all happen ever time roku pushes updates and this isnt first update that brought all these issue back. but apparently this number has no phone support. and TCL say ALL update come via Roku, they also aware this problem are accuring on mutli brands running Roku OS.

 

This is ANOTHER update that make my tv usless to me less i dont change inputs.

 

TCL 55S515

Build 10.0 4209-30

 

I cant stop update with actual Disconnect tv from internet which not option. So far ever major update since 9x has brought back the gamemode bug and ever update since 9.4 has brought back motion smoothing bug, which all tend to be triggered but input changes. regardless if CEC automatic changing input or it done manually.

 

TCL adamant  that if issue start with update and all there trouble shooting didnt fix anything the issue is roku and there updates

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3 REPLIES 3\
tsunami231
Level 10

Re: Roku Updates constant bugs

After Talk to TCL I got them to transfer me to supposed Roku agent. cause they cant actual give me actual number to talk to someone.

 

That supposed open a ticket but didnt give ticket number though and is supposed email about both ticket and updates. winded call again can get someone, they said there was no record of any such call. let alone ticket open under my email.

 

 

 

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tsunami231
Level 10

Re: Roku Updates constant bugs

sigh according to Tech person I talk on phone, No such issue existance for either Gamemode bug or Action smoothing, despite referring him to these forums where multiple people across tv brand and models have the issue. was on phone with for hour explain this all he didnt even want or ask for track id issue.

 

The more i have to deal with **bleep** the more i want to strangle Roku and there updates.

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gilbert1968
Level 7

Re: Roku Updates constant bugs

https://www.cactusvpn.com/tutorials/how-to-clear-cache-on-roku/  I cleared cache on my roku tv after an update screwed up my picture quality on Discovery+ and Philo, worked like a charm.

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