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Level 7

Roku Tv remote not working

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I just plugged in my Roku tv and when is asks me to select the language the remote won’t let me navigate around or press “ok” can anyone help?

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Roku Employee
Roku Employee

Re: Roku Tv remote not working

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@Mtews1 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 17

Re: Roku Tv remote not working

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https://community.roku.com/t5/Remotes-Accessories/Remote-Pairing-and-Troubleshooting-Help/m-p/514414...

Dont know if its relevant to your Tv but you need to pair your remote.

Try popping the batterys out and back in.

You must have quick start instructions with the new tv.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Highlighted
Roku Employee
Roku Employee

Re: Roku Tv remote not working

Jump to solution

@Mtews1 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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