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Sfyh
Level 7

Roku TV zooms in after commercials on Crunchyroll

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I have tried removing the application, restarting and then reinstalling but it doesn’t seem to work. I have even messed around with the picture settings, but nothing seems to work.

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Visitor45763
Level 10

Re: Roku TV zooms in after commercials on Crunchyroll

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@Sfyh , the official response will be that you should contact Crunchyroll support. It's a problem with their streaming app.

You might try settings>system>advanced>factory reset. That will lose all your settings, starting over. Maybe installing the steaming app after that would be different.

The Crunchyroll support forum suggests it's not developed well.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.

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makaiguy
Level 20

Re: Roku zooms in after commercials on Crunchyroll

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See if this helps:

Go to System > Display type  Settings > Display type

Set it to your TV's resolution instead of the "auto" setting.  When you get to the countdown screen click on the "yes" option to lock in the setting.

Let us know how you make out.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Sfyh
Level 7

Re: Roku zooms in after commercials on Crunchyroll

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When I go into system I don’t see display type or anything similar. 

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makaiguy
Level 20

Re: Roku zooms in after commercials on Crunchyroll

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Sorry, typo.  Settings > Display type.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Sfyh
Level 7

Re: Roku zooms in after commercials on Crunchyroll

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Display type isn’t under settings either. When I’m in the Crunchyroll app I have tried changing the picture size and mode, but it reverts back to a zoomed in picture.

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makaiguy
Level 20

Re: Roku zooms in after commercials on Crunchyroll

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Sorry again.  I missed that in your subject line you said this is a Roku TV, not a separate Roku device.

Roku TVs don't have a "Display type" setting.  They already know what sort of display they have and what resolutions they support.

This sounds to me like Crunchyroll is correctly telling the Roku to switch to the proper resolution for the commercials (switching down to 720p perhaps), but is failing to tell the Roku to switch back to the resolution needed to resume the program (maybe 1080i or 1080p). 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Visitor45763
Level 10

Re: Roku TV zooms in after commercials on Crunchyroll

Jump to solution

@Sfyh , the official response will be that you should contact Crunchyroll support. It's a problem with their streaming app.

You might try settings>system>advanced>factory reset. That will lose all your settings, starting over. Maybe installing the steaming app after that would be different.

The Crunchyroll support forum suggests it's not developed well.

"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.

View solution in original post

Sfyh
Level 7

Re: Roku TV zooms in after commercials on Crunchyroll

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If I did the factory reset will it be set the tv back to when I first bought it? I’d have to reinstall all the apps?

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makaiguy
Level 20

Re: Roku TV zooms in after commercials on Crunchyroll

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@Sfyh wrote:

If I did the factory reset will it be set the tv back to when I first bought it? I’d have to reinstall all the apps?


Once you get it linked to your existing Roku account, it will reinstall all your existing channels.  What it won't do is log you in to those that require a login or link to a provider account -- you'll have to do that manually.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi