Discussions

[HoraceHolt1981]

Hi, my name is Horace Holt. Messaging from Saskatchewan Canada. Today. My Roku TV won't connect to the Wi-Fi. Had no problems the whole time prior. This goes along with my cell phone, devices and accounts. I'm looking for help and support and tracing the issue and possibly who's causing these issues

[JWS9518]

Try rebooting your modem and router by unplugging them for about 60 seconds.  Also, check for a firmware update for your router and your devices.

[RokuJohnB · Accepted solution]

Hi @HoraceHolt1981,

Thank you for posting here in the Roku Community!

We acknowledge your concern about the Roku TV not being able to connect through your Wi-Fi. We're happy to help.

Please check out this support article on fixing internet errors and issues on your Roku streaming device.

I hope you'll find this helpful info. Please keep us posted on what you find out.

Best,
The Roku Community Team

[HoraceHolt1981]

Thank you for replies. Just saw them. I have got it working again. If more problems continue I'll contact again. Thanks again for replies and sorry if took a bit to get back.  

[HoraceHolt1981]

Thank you for replies. Just saw them. I have got it working again. If more problems continue I'll contact again. Thanks again for replies and sorry if took a bit to get back. 

[RokuJohnB]

Thanks for keeping us posted, @HoraceHolt1981!

Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know.

And don't forget, you can always get help at support.roku.com when you need it.

Thanks,
The Roku Community Team