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Level 7

Roku TV screen black

Roku TCL load screen on for 10 seconds, then black. Have done multiple power and remote resets, to no avail. ROKU TCL SN YNOOO74502235. Set worked fine for 7 months, NOT anymore!

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Roku Employee
Roku Employee

Re: Roku TV screen black

@froghead 

Thanks for the post.

We would first recommend unplugging your TV for 5-10 minutes then plugging it back in to see if the issue is resolved. If you still aren't able to clear up the issue, please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

You can reach TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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