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BKinnison13
Level 7

Roku TV remote won’t stop scrolling

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Just got a Roku TV last week and haven’t had any issues with it, then out of no where this morning, the remote started acting funny and now it won’t stop scrolling and I can’t use it on my TV. I had to download the Roku app to use it as a remote, but would like to be able to use my remote itself. Any help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

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@BKinnison13 @ccolvin74 

Thanks for the posts.

This is possibly related to your remote. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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ccolvin74
Level 7

Re: Roku remote won’t stop scrolling

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I'm in the same boat, just bought the TV a week ago and had to download the mobile app to get anywhere past the scrolling, very frustrating 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

Jump to solution

@BKinnison13 @ccolvin74 

Thanks for the posts.

This is possibly related to your remote. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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DogsRule
Level 7

Re: Roku remote won’t stop scrolling

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Same issue...disgusted!  Has worked with my TV for past two years and now scrolling.  Can't select any option.  Have tried everything everyone else has tried...all attempts failed.  My TV is ROKU compatible.  Really worn out on "tech" issues.  AND please don't tell me to call Samsung...they could care less.  Tired of poor customer service and "tech" issues that never seem to get resolved.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

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Hi @DogsRule

We're here to help!

Please send us the Roku device serial number associated with the affected remote. It can be found at the back or underneath the device itself.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Nikkic123
Level 7

Re: Roku remote won’t stop scrolling

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Same thing. My simple remote all of a sudden has a mind of its own. Won't stop scrolling. I've tried everything suggested, new batteries, restarts, unplugging the device, etc. It's like playing roulette trying to get it to stop where I want it to.

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ccolvin74
Level 7

Re: Roku remote won’t stop scrolling

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I finally just ordered another one off ebay or one of those buy sell pages and it works perfectly 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

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Hello @Nikkic123

Thanks for the post.

Please reply here with the information I asked above so I can further help you out. 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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