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BKinnison13
Level 7

Roku TV remote won’t stop scrolling

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Just got a Roku TV last week and haven’t had any issues with it, then out of no where this morning, the remote started acting funny and now it won’t stop scrolling and I can’t use it on my TV. I had to download the Roku app to use it as a remote, but would like to be able to use my remote itself. Any help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

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@BKinnison13 @ccolvin74 

Thanks for the posts.

This is possibly related to your remote. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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ccolvin74
Level 7

Re: Roku remote won’t stop scrolling

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I'm in the same boat, just bought the TV a week ago and had to download the mobile app to get anywhere past the scrolling, very frustrating 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku remote won’t stop scrolling

Jump to solution

@BKinnison13 @ccolvin74 

Thanks for the posts.

This is possibly related to your remote. 

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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