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patymaycorrales
Level 7

Roku TV remote not working

I try to factory reset my TV because my remote was not working any time I push on the button on my remote it turned my TV off so now that I factory reset it I try to push the English so I can continue it turns it off can anybody help me please I’m very disappointed I can’t even get a hold of her customer service or even get help with this problem 

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV remote not working

@patymaycorrales 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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