Discussions

[Kpoff1]

I have a hisense roku tv so it has no pair button on the remote I tried all the trouble shooting techniques. IE: hold reset button on the back of the tv, unplug the tv for 2 minutes, take the batteries out of the remote and I still have nothing now my screen is stuck on the setup page 

[Tivoburkee]

How about just replacing the batteries? 

[Kpoff1]

Yes I replaced the batteries like 3 different times still nothing.

[RokuTannerD · Accepted solution]

@Kpoff1 Thanks for reaching out! If you need additional help with your Roku TV remote, you can locate the support contact information for your Roku TV manufacturer here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

Thanks,

Tanner

[Seppanie]

Did you ever get your remote working...I have the same issue my tv is stuck on language and obviously can't use the app because I can't connect to a network I have unplugged everything every which way possible no pair button on my remote either 

[RokuDanny-R]

@Seppanie 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny