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Kpoff1
Level 7

Roku TV remote not working

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I have a hisense roku tv so it has no pair button on the remote I tried all the trouble shooting techniques. IE: hold reset button on the back of the tv, unplug the tv for 2 minutes, take the batteries out of the remote and I still have nothing now my screen is stuck on the setup page 

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RokuTannerD
Level 19

Re: Remote not working

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@Kpoff1 Thanks for reaching out! If you need additional help with your Roku TV remote, you can locate the support contact information for your Roku TV manufacturer here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

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Tivoburkee
Community Streaming Expert

Re: Remote not working

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How about just replacing the batteries? 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
Kpoff1
Level 7

Re: Remote not working

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Yes I replaced the batteries like 3 different times still nothing.

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RokuTannerD
Level 19

Re: Remote not working

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@Kpoff1 Thanks for reaching out! If you need additional help with your Roku TV remote, you can locate the support contact information for your Roku TV manufacturer here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

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Seppanie
Level 7

Re: Remote not working

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Did you ever get your remote working...I have the same issue my tv is stuck on language and obviously can't use the app because I can't connect to a network I have unplugged everything every which way possible no pair button on my remote either 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote not working

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@Seppanie 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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