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Kingjac
Level 7

Roku TV remote got taken

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someone take my Roku remote too my tv and my whole tv had reset so I had too buy another remote but the remote wouldn’t pair too the tv it’s just stuck on the TCL. Roku tv screen I don’t know what too do 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV remote got taken

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@Kingjac 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Need help ASAP

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You can't use any old Roku remote with a RokuTV.  You need a remote that specifically works with RokuTVs. RokuTV remotes have a power button and a button with a crescent moon on it.

So the first question is - do you have the proper remote?  You can probably find a universal remote that will work, but it must specify RokuTVs, not just Roku.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV remote got taken

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@Kingjac 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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