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yaya40
Level 7

Roku TV missing features

Hi I just bought a TCL roku Tv 43" and I see that are some featuring missing, I only have home, streaming channels and settings, its supposed to have 

featured free

my feed

tv store

search

Please I need help

thanks

[post moved to appropriate board]

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3 REPLIES 3\
Tivoburkee
Community Streaming Expert

Re: missing features

Depending on where you are some features aren't available in certain countries.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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lsd61377
Level 7

TCL Roku TV missing search feature

I am in the US and my search feature has been missing for 2 weeks.  Any ideas?


@Tivoburkee wrote:

Depending on where you are some features aren't available in certain countries.


 

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RokuKariza-D
Roku Employee
Roku Employee

Re: TCL Roku TV missing search feature

Hello @lsd61377

Thanks for bringing this to our attention.

Please provide us with the following information for further investigation:

-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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