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jordan_e23
Level 7

Roku TV keeps resetting to factory defaults.

I have a Phillips Roku TV. For about the first 3 months of having it, there were no issues. However, every week or so, whenever I turn it on, I have to completely set it up like new again. If anyone can let me know what’s going on that would be great.

2 REPLIES 2\
Rukozee
Level 7

Re: Roku TV keeps resetting to factory defaults.

Im having the same issue but with me its every time i open and close the tv so basically every night its been like this every since i bought it and my wifi is good 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV keeps resetting to factory defaults.

@jordan_e23 @Rukozee

Thanks for the posts.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

With more detailed information we will be able to investigate the issue further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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