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[Krivers]

Greetings I just purchased a new Roku TV model 100012585 from Wal-Mart. When I plug it in it goes to step 2 the language setting screen but will not let me configure that setting using the remote control or advance forward. The batteries or good in remote and the led on TV responds when pressing the OK button etc. I tried resting the TV using the reset feature on back of TV with no luck. I tried everything imaginable and still no luck getting the TV past the language setup option. Should I return the TV I just bought 1 day ago back to Wal-Mart ?

[renojim]

Is there any chance the remote is from a stand-alone Roku and not the RokuTV?  I believe it's an ONN TV and I think the remote should have ONN on it.  Roku TVs don't respond to the Roku console remotes, but I don't think you'd even get a flash of the LED if was the wrong remote.

[Krivers]

It's a RCTR2 or a RC-ALIR / RC439 .

[RokuDanny-R · Accepted solution]

@Krivers 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny