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Jaybaby032012
Level 7
‎04-09-2020 06:35 PM

Roku TV doesnt have Roku

I recently got a new Roku TV. It's a Sharp Roku TV. For some reason the TV doesnt seem to have Roku at all. There is no option to link my Roku account in the settings. There is no Roku homescreen. When I click the home button it pulls up this little grey menu with Accessibility, Picture Mode, Sound Mode, Audio Only, and Settings.. Helppp.

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4 REPLIES 4\
makaiguy
Community Streaming Expert
‎04-09-2020 07:26 PM

Re: Roku TV doesnt have Roku

What is the Sharp model number? Once you have that you can do a web search for your model's operating manual.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Jaybaby032012
Level 7
‎04-09-2020 08:45 PM

Re: Roku TV doesnt have Roku

@makaiguy wrote:
What is the Sharp model number? Once you have that you can do a web search for your model's operating manual.


Model Number: SRLC65P6030U 

Ive looked online cannot find a manual.

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makaiguy
Community Streaming Expert
‎04-10-2020 08:28 AM

Re: Roku TV doesnt have Roku

I've located a spec sheet for this model. I see no indication that this is a Roku tv.
https://assets.sharptvusa.com/assets/ProductDownloads/121/81bc5d028f/Spec-Sheet-Sharp-Model-65P6030U...
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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andyross
Level 16
‎04-10-2020 11:51 AM

Re: Roku TV doesnt have Roku

What kind of remote? Roku TV's usually have a super-basic remote with no number keys.

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