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Ramirez7788
Level 7

Roku TV connecting to Hotel and Dorm connect

I’m having trouble connecting my Hisense Roku TV to my dorm wifi. I’m currently at my tech school for my military job and for some reason it isn’t letting me establish a connection because when I use the wifi I have to provide a username and a password. Also when I try and connect it via my smart phone, step 4 on the hotel and dorm connect guide, the page where I’m suppose to enter the required information (such as name and room#) won’t load. Someone please help I’m desperate.

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Hotel and Dorm connect

@Ramirez7788

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Have your already activated your Roku TV and are trying to now use the Hotel & Dorm Connect, or is this your first time activating the Roku TV? Please be aware that if this is your first time activating the Roku TV, the Hotel & Dorm Connect feature will only work on an already activated Roku device. Please keep us posted.

For more information about Hotel & Dorm Connect, visit our Support page here: How do I use Hotel & Dorm Connect to connect to the internet?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ramirez7788
Level 7

Re: Hotel and Dorm connect

Yes I believe I have already activated it, I even got to download some apps using hotspot. But for some odd reason I can’t connect to the wifi. Is there anyway I can provide some photo evidence?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Hotel and Dorm connect

@Ramirez7788

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass along your information to our Support team who can assist you further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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