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Level 7

Roku TV Wireless Speakers Audio Failed Working After Update

I have 65" TCL Roku.  I have Roku wireless speakers and they are paired effectively. Within the last week, the audio has droopped out entirely after working perfectly. I have tried resetting tv to defaults, re-pairing the speakers. I've checked mute, volume level, etc. But no sound.

I can hear the "chimes" / tones play on the tv speakers when I'm pressing buttons, but no sound for any programs via antennae or internet.

It seems as if this started happening after the recent system upgrade.

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3 Replies
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Roku Employee
Roku Employee

Re: Roku TV Wireless Speakers Audio Failed Working After Update

@jbrondos 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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Level 7

Roku Wireless Speakers keep disconnecting

Had the wireless speakers for about 6 months. Issue just started today. I did the "hit start button 5 times and back button 5 times " thing. No response. Specs;

Sanyo Roku TV 8617X

Model FW32R19F

Device K5700NQ75784

[personal information removed]

HELP! Sharon

 

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Roku Employee
Roku Employee

Re: Roku Wireless Speakers keep disconnecting

@guig1118 

Thanks for the note.

We have passed along your information to our Support team, they will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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