Discussions

[Tater5]

This was a community problem a few months ago. Support was looking at it. I offered my TV for use in testing. The problem went away.

Now the problem is back. Yesterday I dismissed it as maybe my error. It happened again this morning. When restarted all is OK. I haven't checked the update history but I'm guessing.......

Anyone else?

[RokuJohnB]

Hey @Tater5,

Thank you for posting here in the Roku Community!

We want to investigate your Roku TV problem further. Could you send us a video clip or photo?

We'll wait for your response.

Thanks,
The Roku Community Team

[Tater5]

I don't have a video. Basically, When the TV is turned on and the home screen comes up, the set turns off when you rocker right to make a selection. It could also be shutting down by time but I haven't tested that. This was an issue a few months ago for many. I volunteered my TV for testing and submitted the necessary information. Today the set was fine but not so the previous two days.

[RokuTakashi]

Thanks for keeping us posted, @Tater5 

Could you let me know how you are powering your Roku TV? Is it through a power strip or directly into a power outlet? Additionally, how frequently does the issue occur?

Keep us posted.

Thanks,
Roku Community Team

[Tater5]

It is powered through a power strip. It happens at start-up when the set has been off for a while. After hitting the remote power button and Rocker to the right it shuts down.

It took an update on 3/28/25 @ 2:35pm to v. 14.5.4, Build 5932.

If you can see my messages, I sent the Device ID to Support on 12/19/24. Or, you can send me a PM and I can reply.

[RokuTakashi]

Hi, @Tater5 

Thanks for the update!

Can we try plugging the Roku TV straight into a wall outlet and see if that fixes the problem?

Let us know what happens.

Thanks,
Roku Community Team.

[Tater5]

Bypassing the strip isn't practical. I don't feel it is related to the issue. The TV doesn't just die. It goes through a shutdown cycle as if you pressed the POWER button. It is behaving just as it did in late 2024. Also the timing is odd with the upgrade last week.

Here is the thread: https://community.roku.com/t5/Issue-Tracking-Board/Solved-Roku-TV-Shuts-Off-Unexpectedly/m-p/1035336...

[asiadeshanay]

My TV is also having the same issue… can anyone help please ?

[RokuRiamie-D]

Hi @Tater5,

Just wanted to let you know that we've sent you a private message, so take a look in your inbox for more details!

Roku Community Team

[RokuRiamie-D]

Hey @asiadeshanay,

We'd like to know more about your issue.

Tell us about:

• The exact behavior of the issue.
• The model of the Roku TV.
• When did you experience the issue?
• Troubleshooting steps that you have tried so far.

We look into it.

Roku Community Team