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wb3
Level 8

Roku TV TCL remote draining batteries

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i have a roku tv 65' tcl... software 10.0.0  build 4209....

and this model  tc-al7   sku   3226000889   fcc id    tc2-tc814

drains batteries in less than a week...

..retired,. I have the tv turned on maybe 6 hours or more a day.... i tried that there factory reset and didn't help....thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV TCL remote draining batteries

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@wb3

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV TCL remote draining batteries

Jump to solution

@wb3

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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