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Level 7

Roku TV Sound sync issues on YouTube TV

The YouTube TV app (and only this app) is losing it's audio sync. This happens on every show on YouTube TV and usually happens within 20 minutes of watching a show.

I have to either exit the app altogether or fast forward until the show is "live" again. Roku TV 

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Roku Employee
Roku Employee

Re: Sound sync issues on YouTube TV


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue is still not resolved, please provide us with the following information:
-Roku TV brand and model number
-serial number
-device ID
-software OS
(these all can be found in Settings > System > About)
-channel version (select the channel on the Home screen and press the * button)
-is this issue only occurring on live TV? does this issues also occur with Video on Demand (VOD)?
-when did this issue start to occur?
-if this happens again, please provide us with a Tracker ID of the incident (after the issue occurs, press the Home button 5 times followed by the Back button 5 times)


Danny R.
Roku Forum Moderator
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