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Roku TV Settings menus time out before I can decide what change to make

I am trying to talk a relative (he's 92) through re-configuring the picture size over the phone.  The problem is by the time I get him to the right place in the Settings menu and he tells me what the current setting is, it times out and kicks him back to the beginning .  Somewhere there must be a display timeout for the menus but I can't find it.  The bandwidth timeout has no affect.  Any help would be appreciated.