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Level 7

Roku TV Remote doesn't control volume

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Just got my tv and I'm ok with the sign in and stuff and I'm a boomer!  One thing that is confusing is that I can control the volume on the tv with my cell (downloaded the Roku app) but can't use my Fios controller or the Roku controller to control the volume.  What am I missing here?

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Roku Employee
Roku Employee

Re: Roku TV Remote doesn't control volume

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@kdown 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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1 Reply
Roku Employee
Roku Employee

Re: Roku TV Remote doesn't control volume

Jump to solution

@kdown 

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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