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Level 7

Roku TV Remote Scrolling

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I'm having much the same problem.  UI goes to "input" and then scrolls through that continuously.  I've unplugged the TV.  Have turned it off for an hour and then turned it on while pressing the "power" button for 60 seconds.  All remotes with batteries out.  No sunlight.  

TCL 55US5800.  Problem started happening in the last few days (since Jan 1).  

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Roku Employee
Roku Employee

Re: Roku TV Remote Scrolling

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@l0g05 @Hagans2 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 Replies
Level 7

Re: Roku screen won't stop scrolling when remote is pointed at it

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Having same issue with my Roku tv. Keeps scrolling when remote is pointed at tv. No buttons stuck that I can tell.

Serial# YKOOT5540887

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Level 7

Re: Roku screen won't stop scrolling when remote is pointed at it

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Hello, I'm experiencing similar issue. It scrolls, stops, then continues scrolling even when I am not touching the remote. The product is a TCL Roku tv. This began when my dog was standing on the remote while Netflix was in use. I have reset my TV, I have took the batteries out and the remote apart completely. I don't know what happened when she stood on the remote and the issues began. Please Help.

-Selena

Level 7

Re: Roku screen won't stop scrolling when remote is pointed at it

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I fixed mine today. Bought a new remote at Walmart.  Smiley Happy

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Roku Employee
Roku Employee

Re: Roku TV Remote Scrolling

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@l0g05 @Hagans2 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Roku menu keep scrolling

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Like many others on here, my Hisense Roku TV is just scrolling. I have changed the batteries in the remote, bought a new remote, reset the TV and nothing works. My TV just turned 2 years old and there is no reason this should be happening! Please advise

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Roku Employee
Roku Employee

Re: Roku menu keep scrolling

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@cutenurse1 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Hisense here: https://www.hisense-usa.com/support/ or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny


Thanks,
Danny

Danny R.
Roku Forum Moderator
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