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HayleyRose
Level 7

Roku TV Remote Broke

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My Roku TV's remote broke and my TV isn't connected to WiFi because my WiFi had to be updated so i cant use the app either is there anyway i can find the IP address to manually hook it up without remote!! i need help!!! 

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makaiguy
Community Streaming Expert

Re: Roku Remote Broke

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It doesn't have an IP at the moment. The IP is assigned by the router when it connects go the Roku.

Meanwhile, as long as you have not done a factory reset on the Roku, it is still trying to connect to the same network name (SSID) and password as you had before. If you can configure your router to use this same old SSID and password as before your Roku should connect to it. If you then connect your phone to this same net the Roku app on it should work as a remote again.
Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Roku Remote Broke

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It doesn't have an IP at the moment. The IP is assigned by the router when it connects go the Roku.

Meanwhile, as long as you have not done a factory reset on the Roku, it is still trying to connect to the same network name (SSID) and password as you had before. If you can configure your router to use this same old SSID and password as before your Roku should connect to it. If you then connect your phone to this same net the Roku app on it should work as a remote again.
Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote Broke

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@HayleyRose

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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