Discussions

[HayleyRose]

My Roku TV's remote broke and my TV isn't connected to WiFi because my WiFi had to be updated so i cant use the app either is there anyway i can find the IP address to manually hook it up without remote!! i need help!!! 

[makaiguy · Accepted solution]

It doesn't have an IP at the moment. The IP is assigned by the router when it connects go the Roku.

Meanwhile, as long as you have not done a factory reset on the Roku, it is still trying to connect to the same network name (SSID) and password as you had before. If you can configure your router to use this same old SSID and password as before your Roku should connect to it. If you then connect your phone to this same net the Roku app on it should work as a remote again.

[RokuDanny-R]

@HayleyRose

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny