Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HayleyRose
Level 7

Roku TV Remote Broke

Jump to solution

My Roku TV's remote broke and my TV isn't connected to WiFi because my WiFi had to be updated so i cant use the app either is there anyway i can find the IP address to manually hook it up without remote!! i need help!!! 

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
makaiguy
Level 20

Re: Roku Remote Broke

Jump to solution
It doesn't have an IP at the moment. The IP is assigned by the router when it connects go the Roku.

Meanwhile, as long as you have not done a factory reset on the Roku, it is still trying to connect to the same network name (SSID) and password as you had before. If you can configure your router to use this same old SSID and password as before your Roku should connect to it. If you then connect your phone to this same net the Roku app on it should work as a remote again.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
2 Replies
makaiguy
Level 20

Re: Roku Remote Broke

Jump to solution
It doesn't have an IP at the moment. The IP is assigned by the router when it connects go the Roku.

Meanwhile, as long as you have not done a factory reset on the Roku, it is still trying to connect to the same network name (SSID) and password as you had before. If you can configure your router to use this same old SSID and password as before your Roku should connect to it. If you then connect your phone to this same net the Roku app on it should work as a remote again.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Remote Broke

Jump to solution

@HayleyRose

Thanks for the note.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos