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Level 7

Roku TV No remote or WiFi

I have a Phillips roku tv and the remote is broken but even worse than that I cannot even use the roku app to control the tv as we switched service providers and I have a different WiFi how can I fix this? 

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4 Replies
Level 16

Re: No remote or WiFi

You do need a remote.

You can get a Universal remote that might work or order a replacement.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 17

Re: No remote or WiFi

Even remotes twenty years old would work on the philips roku tv, which uses a very old tv code set. Do you have any old universal remotes in the house, if so name the brand and model number I could probably find a working code for it. Cable and other oem remotes that can be programmed for tv's would work. 

Level 15

Re: No remote or WiFi

Lacking a remote, the only thing I can think of to try is if you can change the setup on your router to have it use the same network name (i.e. SSID) and password as your former router that your tv knows how to connect to.
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Roku Employee
Roku Employee

Re: No remote or WiFi


Thanks for the inquiry.

As mentioned, you will need a remote to connect to your wireless network.

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Phillips here:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=SOUND_AND_VISION_GR%2BT... or at1-866-309-5962

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Danny R.
Roku Forum Moderator
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