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Noah211
Level 7

Roku TV - No Remote, Stuck on “Let’s get Started Screen”

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I had to reset my Roku TCL tv after it was lagging, I pressed the reset button on the back. I didn’t know it factory Reset the tv. I lost my remote a while back and now I can’t use the tv except for the volume and power buttons under the sensor.

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Remote, Stuck on “Let’s get Started Screen”

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@Noah211

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Remote, Stuck on “Let’s get Started Screen”

Jump to solution

@Noah211

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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