Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Noah211
Newbie

Roku TV - No Remote, Stuck on “Let’s get Started Screen”

Jump to solution

I had to reset my Roku TCL tv after it was lagging, I pressed the reset button on the back. I didn’t know it factory Reset the tv. I lost my remote a while back and now I can’t use the tv except for the volume and power buttons under the sensor.

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: No Remote, Stuck on “Let’s get Started Screen”

Jump to solution

@Noah211

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuDanny-R
Retired Moderator

Re: No Remote, Stuck on “Let’s get Started Screen”

Jump to solution

@Noah211

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.