Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
SandraH21
Level 7

Roku TV Losing sound every 20 min

Jump to solution

I just bought a 55’ Roku tv less than a month ago. The sound keeps turning off and I have to power the tv off every 20 min. I search through other topics and have already tried all the suggestions. What can I do? Is there a warranty? Thank you 

0 Kudos
1 Solution

Accepted Solutions
StreamerUser
Level 20

Re: Losing sound every 20 min

Jump to solution

Yes, there is a warranty - through the manufacturer of the TV (not Roku - they only provide the system software to the manufacturer).

You need to contact the manufacturer for warranty service.

https://support.roku.com/article/115006475047

View solution in original post

0 Kudos
2 REPLIES 2\
StreamerUser
Level 20

Re: Losing sound every 20 min

Jump to solution

Yes, there is a warranty - through the manufacturer of the TV (not Roku - they only provide the system software to the manufacturer).

You need to contact the manufacturer for warranty service.

https://support.roku.com/article/115006475047

0 Kudos
SandraH21
Level 7

Re: Losing sound every 20 min

Jump to solution

Thank you. I will try TCL. 

0 Kudos