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Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
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Dutchpop
Reel Rookie

Re: Why does my Roku TV keep losing sound?

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I'm having to do a System Restart at least once a day.  Seemed to start happening with my TCL Roku when it updated to Software version 9.3.0 Build 4170.  On my TV this is a new problem.  I have never seen this on a TV that is going on 2 years old

SharonS
Binge Watcher

Re: Why does my Roku TV keep losing sound?

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@Parris1Girl wrote:

I had the exact same problems and finally FOUND THE SOLUTION!!

Do a SYSTEM RESTART!!

MINE IS NOW FIXED!! YAAAAY


The System Restart worked for me, too! Thanks @Parris1Girl!

I noticed tonight that my TV had an update on the morning of Friday, June 12th, 2020. The audio was glitching Friday evening, but tonight it shut off unless I toggled Volume Mode from Off to Leveling or Night.

For anyone with this problem, go to Home, Settings, System, Power, System Restart.

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Nett1355
Reel Rookie

Re: Why does my Roku TV keep losing sound?

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We are having the same issues, and it’s getting old having to reset/restart everyday, sometime multiple times a day. And it seems to happen at random times, not when shows are between episodes, but during episodes as well. 

SharonS
Binge Watcher

Re: Why does my Roku TV keep losing sound?

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@Nett1355 wrote:

We are having the same issues, and it’s getting old having to reset/restart everyday, sometime multiple times a day. And it seems to happen at random times, not when shows are between episodes, but during episodes as well. 


I'm sorry to hear that, I had to do the restart only once. Is this how you restarted your TV?

Home -> Settings -> System -> Power -> System Restart

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oller
Newbie

Re: Why does my Roku TV keep losing sound?

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My TV is doing the exact same thing. I have to keep going into setting and make it have sound but when a commercial or next episode comes on you have to go in and rest it.

Sambo2215
Newbie

Re: Why does my Roku TV keep losing sound?

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Did you find the solution? I’m having the exact issue. Have to go to leveling for every single new episode or channel and it’s frustrating 

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SharonS
Binge Watcher

Re: Why does my Roku TV keep losing sound?

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@Sambo2215 wrote:

Did you find the solution? I’m having the exact issue. Have to go to leveling for every single new episode or channel and it’s frustrating 


Hi @Sambo2215, this worked for me:

Go to Home screen and scroll up to Settings, scroll right then up to System, scroll right then down to Power, scroll right then up (or down) to System Restart, scroll right to Restart and press enter.

The TV will reboot, but you will not lose your settings or channels.

I hope it works for you 🙂.

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5hafleys
Newbie

Re: Why does my Roku TV keep losing sound?

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We have the same problem.  System restart has only been a temporary fix for us - typically doing it multiple times a day.  Ready to ditch Roku and just use apps on TV.

SharonS
Binge Watcher

Re: Why does my Roku TV keep losing sound?

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I'm sorry to hear that 😕. Did you contact customer service for your TV? I didn't, but it's worth a try.

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Cecilia33
Channel Surfer

Re: Why does my Roku TV keep losing sound?

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The TV works fine.  It's something with the Roku.  I switched out the Roku four days ago and it hasn't happened since.  Sure I fixed the problem but now I have an unreliable Roku.  It's actually my newest Roku too. 

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