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Level 7

Roku TV Internet Connection Problems

My Roku TV is having internet connection issues when starting. This has never been a problem before. When I try to connect manually, I go to scan for my network and a window will flash really quick but it can't be read, and nothing happens or is listed. Almost like the scanner is broken or bugged. I don't get error codes or anything. My internet is fine and verified through router and I am able to check through the website (via mobile) provided by internet providers. I usually have to fight with my TV for about 5-10 minutes before it connects. Anyone else having this issue?

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1 REPLY 1\
Community Streaming Expert

Re: Internet Connection Problems

1) You didnt mention your Roku TV model name/# or firmware version:  Settings/System/About

2) The "flashing window" may be related to new functionality in RokuOS10 regarding SSID/band selection

3) Restart your Roku TV:  Settings/System/Power/System restart/Restart - try again

4) Reboot/restart all your networking equipment (modem/router/gateway/switches/AP) - try again

5) Reset Roku TV's network setup:  Settings/System/Advanced system settings/Network connection reset - try again

6) Power Roku TV off (pull plug from wall) for 5-10 minutes - try again

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