My son's remote stopped working - button pad has somehow gotten busted. I brought up the remote from downstairs. Both remotes are infrared and everything I find says they should connect automatically, but the new remote won't do anything. Have unplugged device, and tried fresh batteries multiple times.
Yes that's the issue, Sharp & Hisense Roku tv's use a different code set then all other Roku tv's like the Insignia. Insignia, Tcl, Onn, Magnavox, Jvc, Rca, Westinghouse, and Philips all respond to the same code. Funny thing is Hisense will respond to the two different code sets.
Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV