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JoceW20
Level 7

Roku TV Guest Mode Without A Pin

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I recently bought a new Roku tv and had typed in the information for my tv wrong to get things started on a fraudulent site. Due to that I called the number given and they logged me into guest mode without giving me a pin to logout cause I hadn’t even got a chance to log into my own account on the tv yet. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Guest Mode Without A Pin

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@JoceW20 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on your Roku device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

When activating your device, please make sure to use the Roku page here: How do I activate or link my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Guest Mode Without A Pin

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@JoceW20 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on your Roku device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

When activating your device, please make sure to use the Roku page here: How do I activate or link my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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powaking
Level 7

Re: Guest Mode Without A Pin

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When my dad got his TCL Roku TV he got hit with the scam to call a number to activate the tv. Now a year later the guest account screen is shown. He never set up an account and has no idea what the pin code is (unless he calls the 600 number shown and gets scammed again). Am able to push the guest mode out but still would like to exit the mode. I have attempted the Factory reset using the pinhole button a couple of times. As the TV boots up it shows the initial screen but then immediately goes to that guest mode screen. After pushing out the date the tv is usable but really would like to know is there any other way to really reset the TV, including the pin code? This is very frustrating and looks bad on TCL AND Roku.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Guest Mode Without A Pin

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@powaking 

Thanks for the inquiry.

We would recommend trying to perform a factory reset on the TV and setting the TV up properly with a Roku account.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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powaking
Level 7

Re: Guest Mode Without A Pin

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As mentioned in my response a factory reset was attempted twice. On reboot it appears the screen to setup the tv is shown but then it immediately shows the screen to call the 6xx number and is in guest mode. Again factory reset via the small pinhole on the back of the tv does not allow me to get any further. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Guest Mode Without A Pin

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@powaking 

Thanks for the information.

If you are still unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku TV along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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