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upandbalminess
Level 7

Roku TV Battery Draining Remotes

I have a 2014 Roku TV. Then original remote was damaged last winter and I bought a new one from Amazon. It works but why does it drains the batteries every week?

The previous remote’s batteries worked for years before we had to change them. 

Is there a fix for this?

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Battery Draining Remotes (why)

Hey @upandbalminess

Thanks for posting here in the Community!

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to their support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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upandbalminess
Level 7

Re: Battery Draining Remotes (why)

I bought a Voice Remote directly from Roku via Amazon. I did not say that the

original remote

was

not working.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Battery Draining Remotes (why)

@upandbalminess 

Thanks for the follow up.

Have you tried contacting from whom you purchased the remote to see what they can do regarding your remote issue to see what assistance they can provide?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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