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Vicky101
Level 7

Roku TV Activation Issues

I bought a brand new TCL roku tv, connected to the WiFi, software update popped up for a few minutes then it failed to give an activation code. We factory reset multiple times, rest WiFi, still wouldn’t work so we returned it for another brand new one & still having the same exact issue... someone please help us fix it

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Activation Issues

@Vicky101

Thanks for the post.

Since you've tried two different device, this would lead us to believe this is not a device issue, but rather possibly a network issue. Have you tried connecting your Roku TV to your network with a wired connection to see if you are able to resolve the issue? In addition, have you tried connecting the Roku device to an alternate wireless network, such as a mobile hotspot, to see if you can setup and activate your Roku device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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TCLTVSSUK
Level 7

Re: Roku Activation Issues

It’s not network.  Connected my old tv and several computers to network right next to the the brand new TV.   If it is a network issue, it is ONLY affecting the brand new tv with the Roku operating system 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Activation Issues

@TCLTVSSUK

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

Have you tried connecting your Roku TV to an alternate network, such as a mobile hotspot, to see if you are able to connect and activate your TV?

In addition, I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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