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SarahJ
Level 7

Roku TV 34 code and TV turned on

I am not using any external source.  The only thing plugged into my TCL TV is the power plug.  Three days ago I turned the TV off when I left the house; it was working perfectly.  I came home and the TV was on, but there was no sound.  I noticed a 34 code, and Googled for help.  It took every fix except the factory reset to get my sound back.  I used the TV 4 times, and yesterday the sound went again ... this time I have a 20 message which makes no sense to me. 

In fact, the whole thing makes no sense, but any suggestions you have on how to trouble shoot would be much appreciated.  The ROKU guys were stumped, as is Customer Service at TCL.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TV 34 code and TV turned on

@SarahJ

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What errors code are being shown and what do they say? In addition, can you provide images of the issue you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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