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daleccc
Level 7

Roku TV 2016 -2017 models and CBS All Access

I am having a strange problem with my Roku TVs 2016-2017 models and CBS All Access.

On CBS All Access when I select Live TV the picture and voice are out of synch. That is picture and voice do not match. This does not happen on any of my other live TV apps, NBC, ABC etc.

So far I tried correcting it by re-booting my router, and reseting my Roku TVs but this has not helped.

I live in the NYC Tri-State area has anyone else experienced this problem.

So far I have opened tickets with CBS but they have not got back to me even though I am a paid subscriber.

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atc98092
Community Streaming Expert

Re: Roku TV 2016 -2017 models and CBS All Access

Roku TVs are a bit of a mystery. While Roku provides the operating system, they don't build and sell the TVs. Each manufacturer can make changes in hardware or software that make some channels problematic. For example, I have two Roku TVs. One is a 43" Sharp 4K Roku TV, and it does just fine with everything I've tried with it. My other one is an Insignia 24" 720p set. It is noticeably much lower on processing power, and I wouldn't be surprised if it had issues with CBS AA. While I do subscribe to CBS, I've only watched it on my Shield or Ultra players.  

Dan

Roku Community Streaming Expert

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