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JesHei
Level 7

Roku TCL keep going back to factory reset every 20 mins

I have the Roku TCL, it's about two and a half years old. For the last two days it has been going back to a factory reset every 20 mins. It goes back to the welcome let's get started thing. I don't know who to contact or what to do. I have unplugged for over an hour and plugged back in. I have manually done a factory reset. No change. I want to know who to contact

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4 REPLIES 4
DBDukes
Community Streaming Expert

Re: Roku TCL keep going back to factory reset every 20 mins

@JesHei 

TCL. Roku doesn't manufacture the TVs. Roku leases the Roku software to TCL and other companies for their smart TVs. Although I suspect a TV that old is out of warranty, unless you purchased an extended warranty.

Before you declare it a loss, answer how you did a factory reset. What did you do to initiate a reset, and for how long (if applicable)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Streamer317
Level 13

Re: Roku TCL keep going back to factory reset every 20 mins

@JesHei  You purchased a TCL Roku TV. Best place to start is at TCL support. But your TV is no longer under warranty so there’s not much they can do for you.

https://support.tcl.com/us-televisions

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JesHei
Level 7

Re: Roku TCL keep going back to factory reset every 20 mins

I went into settings and clicked the factory reset option. I've since unplugged the TV. Feeling like it's garbage at this point

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Streamer317
Level 13

Re: Roku TCL keep going back to factory reset every 20 mins

@JesHei  Contact TCL. 

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