Discussions

[jeffrok]

Last night after watching Hulu for about 45 minutes, my wifi disappeared.. like the internal adapter got disabled. My WiFi network wasn't appearing and neither were any nearby networks (like next door neighbors).

A reboot if the TV is the only way I got my network back.

TCL 40 Inch LED TV 40S305

Anyone else had this happen?

[RokuShawnS]

What firmware/build are you on?

[jeffrok]

8.2.0 4167-08
S/N 2N009L060453

[RokuShawnS]

If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x.  I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.

*Edit* Using the above remote sequence, it'll pop up an Issue Report Tracker ID Number.

[jeffrok]

"RokuShawnS" wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x. I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.

It happened tonight again, BEFORE I saw your reply .

Next time!

[Gslagel]

Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be!

[RokuShawnS]

"Gslagel" wrote:
Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be!

Gsagel, please refer to my post above, and send me your serial number/device ID:

"RokuShawnS" wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x.  I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.

Hopefully this is unrelated to firmware, so we want to rule that out.

*Edit* Using the above remote sequence, it'll pop up an Issue Report Tracker ID Number.

[kuchers]

Hello. I have exactly the same problem. Internet connection is disconnected randomly. 
It helps only to a new connection to WIFI with a subsequent reboot.
Please help!

Issue report tracker ID 95-498-020

TCL model 40S305
Software version 8.2.0 build 4167-08
Device ID: 91471G946895
Serial number: 2N00GC946895

[Gslagel]

BTW I haven't been watching much tv since I saw the above reply, I still intend to come back with a service id next time it occurs

[RokuShawnS]

"kuchers" wrote:
Hello. I have exactly the same problem. Internet connection is disconnected randomly. 
It helps only to a new connection to WIFI with a subsequent reboot.
Please help!

Issue report tracker ID 95-498-020

TCL model 40S305
Software version 8.2.0 build 4167-08
Device ID: 91471G946895
Serial number: 2N00GC946895

Thanks!

"Gslagel" wrote:
BTW I haven't been watching much tv since I saw the above reply, I still intend to come back with a service id next time it occurs

Thank you.  We're still tracking the issue.