Last night after watching Hulu for about 45 minutes, my wifi disappeared.. like the internal adapter got disabled. My WiFi network wasn't appearing and neither were any nearby networks (like next door neighbors).
A reboot if the TV is the only way I got my network back.
TCL 40 Inch LED TV 40S305
Anyone else had this happen?
"RokuShawnS" wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x. I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.
Hopefully this is unrelated to firmware, so we want to rule that out.
"Gslagel" wrote:
Hey this is the exact issue I've been experiencing for about 3 weeks now - after over a year, our roku tv has just started disconnecting randomly. It's pretty regular, every few days anyway, and hard re booting the tv is the only solution. Interested in what the cause or solution might be!
"RokuShawnS" wrote:
If you can reproduce the issue, the next time it happens immediately do Home 5x Back 5x. I can't remember offhand how this works, but it should generate a report and pop something on screen. PM that to me if it happens again.
Hopefully this is unrelated to firmware, so we want to rule that out.
*Edit* Using the above remote sequence, it'll pop up an Issue Report Tracker ID Number.
"kuchers" wrote:
Hello. I have exactly the same problem. Internet connection is disconnected randomly.
It helps only to a new connection to WIFI with a subsequent reboot.
Please help!
Issue report tracker ID 95-498-020
TCL model 40S305
Software version 8.2.0 build 4167-08
Device ID: 91471G946895
Serial number: 2N00GC946895
"Gslagel" wrote:
BTW I haven't been watching much tv since I saw the above reply, I still intend to come back with a service id next time it occurs