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Level 7

Roku TCL TV turns off and RESETS frequently

I will be in the middle of playing a game on the PS4 and suddenly the TV will turn off. The light will blink several times. Go to black. And than turn on. Only to go to the "Let's Get Started" Screen. Where it makes me set up my Roku all over again. It does this frequently. I tried updating the system and factory reset. It still does it. I don't know why though. 

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1 Reply
Roku Employee
Roku Employee

Re: Roku TCL TV turns off and RESETS frequently

@V0ID 

Thanks for the inquiry.

Can you please provide us the following information:
-Roku brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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