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V0ID
Level 7

Roku TCL TV turns off and RESETS frequently

I will be in the middle of playing a game on the PS4 and suddenly the TV will turn off. The light will blink several times. Go to black. And than turn on. Only to go to the "Let's Get Started" Screen. Where it makes me set up my Roku all over again. It does this frequently. I tried updating the system and factory reset. It still does it. I don't know why though. 

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TCL TV turns off and RESETS frequently

@V0ID 

Thanks for the inquiry.

Can you please provide us the following information:
-Roku brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tkharris
Level 8

Re: Roku TCL TV turns off and RESETS frequently

Happy New Years, I am sorry to revive an old post but I have the exact same problem. This happened once two months ago, and has now started between  2-3 pm today and has factory reset 6 or 7 times and I have reregister at least four times. The only changes was signing up to Roku channel subscription a day before.  I appreciate any assistance with this.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TCL TV turns off and RESETS frequently

@tkharris

Thanks for the post.

Have you tried contacting your Roku TV manufacturer support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

For a list of Roku TV manufacturer contact information, visit our Community post here: Contacting Support for Your Roku TV

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tkharris
Level 8

Re: Roku TCL TV turns off and RESETS frequently

I tried a factory reset on the tv panel and it work for the past week and a half then it updated again and then another full manual reset and it worked for a day and again. I think it might be software related. The TCL is out of its one year warranty.

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