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Kentmcd1006
Level 7

Roku TCL 50” 4K HDR TV Green Bars in Menus and melted picture quality

Roku TCL 50” 4K HDR TV Green Bars in Menus and melted picture quality on all picture settings except “Movie”. 

So for a month and a half now I’ve had these green pixelated bars on my menu tab to change sleep timer or picture settings and stuff but it never affected my screen it was only a weird bug in the menu tab. 

But last night I left my Xbox on accidentally but my tv was off from a sleep timer and when I went and turned it on and went to connect to the hdmi channel it was on it was super distorted and dark and the pixels looked melted together and so was my tv menus and other apps like Hulu and Netflix but oddly enough the Home Screen looked fine. At first thought it was my Xbox but I changed my picture settings to movie and everything looks fine again. Even the apps like Hulu and Netflix went to looking fine again. But every other picture settings just makes my screen look melted together and super dark. I just got this tv back in October of 2020 so I’m hoping it’s not broken since it’s been well taken care of or if this is just some really bad bug in the recent update. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku TCL 50” 4K HDR TV Green Bars in Menus and melted picture quality

@Kentmcd1006

Thanks for the post.

It's possible that this may be hardware related. Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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