Discussions

[paulcreediii]

My RokuTV finally received the required software update to support the Roku Subwoofer but, after paring, the sound out of the subwoofer is terrible. The only way to describe the sound is noise. I have the speaker volume set at “1” and the abomination of noise out of the subwoofer is beyond describable. TV content is unwatchable and even the menu sound effects generate a noise that is beyond terrible. Tried two factory resets of the subwoofer and a TV reboot to no effect. I waited 5 months for the software update for the subwoofer to even work with my RokuTV and this is what I get; disappointed.

[RokuTannerD]

@paulcreediii  Thanks for reaching out. I'm sorry to hear about the issue you're hearing. Are you using Roku TV Wireless Speakers or a Roku Smart Soundbar in combination with the subwoofer? What model of Roku TV are you using in Settings>System>About? 

I would recommend try to reset both any speakers/soundbar, and the subwoofer once more, and go through the process of setting them all up again. Feel free to refer to these setup guides as reference material, if needed. 

Speakers: https://support.roku.com/article/360006911394-how-do-i-set-up-my-roku-wireless-speakers-

Soundbar: https://support.roku.com/article/360035580913-how-do-i-set-up-my-roku-smart-soundbar-

Subwoofer: https://support.roku.com/article/360035199974-how-do-i-set-up-my-roku-wireless-subwoofer-

If that process still isn't resolving the issue you're hearing, please generate an issue report tracker ID by pressing the Home button 5 times, followed by the Back button 5 times and reply with that ID number. 

Thanks,

Tanner 

[paulcreediii]

11-070-730

@RokuTannerD 

[paulcreediii]

Roku Wireless Speakers

Roku TV 5316X

@RokuTannerD 

[RokuTannerD]

@paulcreediii Thanks for the details. Does this noise occur all the time, when viewing the home screen, during playback in a channel, etc.?

Have you tried making any adjustments to audio settings to see if this changes anything? 

By chance, could you record a brief video clip of the issue, and send me a PM with a shared folder link to take a look and pass along to the team?

Thanks,

Tanner

[paulcreediii · Accepted solution]

@RokuTannerD: I contacted Roku Support who wound up shipping me a new one which works. 

[RokuTannerD]

@paulcreediii  Thanks for sharing the update. Please feel free to reach out if you need anything else! 

Cheers,

Tanner