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Roku Streambar with 9.4.0 now missing Airplay

My Roku Firmware now automatically downgraded the build version and Airplay disappeared now.
Why is that? It also says there's no new firmware now.

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15 Replies

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

Ah sorry, no downgrade. I was confused that the build number was 4007 now. But the major version is 9.4.6 instead of 9.4.0.

But still, Airplay was removed now!

Level 14

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

The put the Streambar on a separate track (.6 instead of .0), where it belonged all along due to its different hardware/functionality/software needs.

They also upgraded its build, which is good, considering the many different issues the Streambar has.

My guess is that the AP functionality is linked to specific tracks+build+HW IDs, and because the track changed, they neglected to update their provisioning database reflecting that fact.

I suggest/recommend you contact them again specifically about the issue:

Chat or email:  https://support.roku.com/contactus/contact-options  (choose setup/ultra/other/need more help?)

and message @RokuDanny-R 

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Roku Employee
Roku Employee

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

@MasterOfTragedy 

Thanks for the posts.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-summary of the issue you are experiencing


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

Roku device model: 9102EU - Roku Streambar
Serial number: YL0082297807
Device ID: 2E1068297807
Software OS/version: 9.4.6 Revision 4007-95

Does this issue occur on a specific channel? No
Tracker ID: Not necessary. 
Summary of the issue you are experiencing: Airplay option is missing from settings

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Level 7

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

@RokuDanny-R 

I hope you don’t mind me jumping on this wagon. 

-Roku device model: 9102EU
-serial number: YL0000599322
-device ID: 2E1080599322
-software OS/version: 9.4.0 build 4190-95
-tracker ID: 22-494-805
-summary of the issue you are experiencing:

I can’t Airplay or play content  through Bluetooth. No options for it since new - no Airplay, no Bluetooth Channel. The iPhone connects and plays content, just no reaction from the Streambar. Tried with another iPhone and Samsun Galaxy 7.

Bought it a week ago mainly so I can play music from my phone. I just need to know if this can be resolved remotely, if not I would like to return it while I still have time to do so.

PS. This was logged with your support, thicket 3906222.

Thank you,
Piotr

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Roku Employee
Roku Employee

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

@MasterOfTragedy @Ulaire 

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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Level 8

Re: Roku Streambar with 9.4.0 freezes on using Apple TV or Airplay

I got the same issue with my new Streambar. No Airplay no Bluetooth Channel option...

Level 8

Re: Roku Streambar with 9.4.0 now missing Airplay

did you find a solution?

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Level 8

Re: Roku Streambar with 9.4.0 now missing Airplay

no, there is a new release of system software but nothing has changed.