Discussions

[MasterOfTragedy]

My Roku Firmware now automatically downgraded the build version and Airplay disappeared now.
Why is that? It also says there's no new firmware now.

[MasterOfTragedy]

Ah sorry, no downgrade. I was confused that the build number was 4007 now. But the major version is 9.4.6 instead of 9.4.0.

But still, Airplay was removed now!

[StreamerUser]

The put the Streambar on a separate track (.6 instead of .0), where it belonged all along due to its different hardware/functionality/software needs.

They also upgraded its build, which is good, considering the many different issues the Streambar has.

My guess is that the AP functionality is linked to specific tracks+build+HW IDs, and because the track changed, they neglected to update their provisioning database reflecting that fact.

I suggest/recommend you contact them again specifically about the issue:

Chat or email:  https://support.roku.com/contactus/contact-options  (choose setup/ultra/other/need more help?)

and message @RokuDanny-R 

[RokuDanny-R]

@MasterOfTragedy 

Thanks for the posts.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-summary of the issue you are experiencing

Thanks,
Danny

[MasterOfTragedy]

Roku device model: 9102EU - Roku Streambar
Serial number: YL0082297807
Device ID: 2E1068297807
Software OS/version: 9.4.6 Revision 4007-95

Does this issue occur on a specific channel? No
Tracker ID: Not necessary. 
Summary of the issue you are experiencing: Airplay option is missing from settings

[Ulaire]

@RokuDanny-R 

I hope you don’t mind me jumping on this wagon. 

-Roku device model: 9102EU
-serial number: YL0000599322
-device ID: 2E1080599322
-software OS/version: 9.4.0 build 4190-95
-tracker ID: 22-494-805
-summary of the issue you are experiencing:

I can’t Airplay or play content  through Bluetooth. No options for it since new - no Airplay, no Bluetooth Channel. The iPhone connects and plays content, just no reaction from the Streambar. Tried with another iPhone and Samsun Galaxy 7.

Bought it a week ago mainly so I can play music from my phone. I just need to know if this can be resolved remotely, if not I would like to return it while I still have time to do so.

PS. This was logged with your support, thicket 3906222.

Thank you,
Piotr

[RokuDanny-R]

@MasterOfTragedy @Ulaire 

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.

Thanks,
Danny

[lojul]

I got the same issue with my new Streambar. No Airplay no Bluetooth Channel option...

[Psedgar]

did you find a solution?

[lojul]

no, there is a new release of system software but nothing has changed.