Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -summary of the issue you are experiencing
-Roku device model: 9102EU -serial number: YL0000599322 -device ID: 2E1080599322 -software OS/version: 9.4.0 build 4190-95 -tracker ID: 22-494-805 -summary of the issue you are experiencing:
I can’t Airplay or play content through Bluetooth. No options for it since new - no Airplay, no Bluetooth Channel. The iPhone connects and plays content, just no reaction from the Streambar. Tried with another iPhone and Samsun Galaxy 7.
Bought it a week ago mainly so I can play music from my phone. I just need to know if this can be resolved remotely, if not I would like to return it while I still have time to do so.
PS. This was logged with your support, thicket 3906222.