I purchased a Streambar through Amazon and received it last night. Set it up with my channels, screensaver settings, etc and had been watching YouTubeTV for a few hours. My TV doesn't have HDMI ARC, so I have HDMI and Digital audio cable. It was working without an issue (menu/ channel changes and on-screen volume icons). After a few hours it stopped responding to pause and volume commands, then crashed/ rebooted. After reboot, the Streambar was unresponsive. This morning, I have been trying to get it to work and it just continues to crash. After reboot, I can get to settings and scroll through the menu, but occasionally the remote seems to "catch-up" to my menu inputs. Once I navigate to YouTubeTV or Plex however, no on-screen audio changes are noted (doesn't respond to audio inputs). After a period of time if I attempt any remote inputs, the unit will crash and reboot.
Any thoughts or help to get this stable? I was surprised that this was Wifi only, as I typically prefer to have a wired connection for my main streaming devices. I am connected to 5G wifi with a good connection. However, I also have an ASUS Mesh wifi network with 3 routers, so not sure if that has something to do with it. Any help would be appreciated, otherwise, this will have to be returned!
If you are unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
3 weeks and still no resolution. Responses direct from support have been slim (only 1 in 3 weeks). Amazon has offered a replacement, but I'm not yet sure I want one. They suggested 1 final reach out via the forums. Any chance someone can assist?
@RokuDanny-R has responded to me a few times and helped create the support case (and push it along). I'll PM you the latest details that I emailed support on the 14th.