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dwrighty
Level 7

Roku Streambar - starts and then immediately goes in to standby

Hi everyone

I purchased a new Roku Streambar and the first one I connected to my TV would start up with the 'bouncy Roku' screen and then immediately go in to standby.

Pressing the reset button doesn't do anything and the above repeats.

I returned it and have now received a second Streambar and that is doing exactly the same.

Has anybody else seen this and know of a fix?

A couple of things to note:
- I tried the Streambar on a different TV and it did the same
- I swapped out the HDMI cable to no effect
- I put fresh batteries in and again, no effect.
- The first and second boxes have a sticker on them - 'Retail Display Unit Do Not Sell'. I assume these aren't dummy boxes and if they were they wouldn't even power up.

I purchased this off a retailer through eBay and their customer service has been great so unless they have a bad batch I have no reason to believe anything suspicious is happening.

If anyone can help me out please that would be great.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Streambar - starts and then immediately goes in to standby

@dwrighty 

Thanks for the post.

It appears you got a hold of some Roku Streambars that were not intended for retail sale/purchase. We would be more than happy to look into this issue for you.

I have sent you a PM and will continue to assist you from there.

I will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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