Discussions

[techy121592]

My Streambar has worked perfectly up until 2 days ago and now suddenly won't power on.

Now I have no lights on the front and no output to the TV. I have verified that all of the cables are properly connected and I have tried other power outlets, but it is still not turning on. I have also tried holding down the reset button for 10+ seconds and it still doesn't do anything.

Is there something I could do to get this working once again or am I stuck going through customer support to get a replacement since it is still in the manufacturer warranty period?

Roku Streambar 

[RokuMary-F]

Hi @techy121592,

Thanks for letting us know about the power issue with your that you are experiencing.

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Please let us know and we'll continue assisting you from there.

Thanks,

Mary

[techy121592]

Hi @RokuMary-F,

I have sent you my information, but I haven't heard anything from neither you nor the support team after your message 2 weeks ago. Could you please get back to me to let me know what is happening? This is really starting to give me a terrible impression of Roku as a company. This is my first Roku device and I am not getting any kind of support, so I know I won't be replacing my media center with another Roku if it come's down to needing to replace it.

[RokuDanny-R]

@techy121592

Thanks for the follow up.

It looks like our Support team reached out to you earlier today.

We would recommend continuing to work with them as they would best be able to assist you moving forward with your issue.

Thanks,
Danny