Discussions

[lopeztwan]

Same issue.

model: 9102MX

serial number: YL00CC223856

software: 11.5.0 build 4235-95

[kallen1]

Thank you very much Roku Support Team!  Your quick response and follow through until my issue was resolved was very much appreciated.  

[RokuMary-F]

Hi @lopeztwan,

Thanks for posting in the Roku Community!

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[RokuMary-F]

Hi @kallen1,

Thanks for the update.

It is our pleasure and privilege to serve you. Please let us know if there's anything else we can help you with.


Best regards,
Mary

[RNMum3]

Thank you so much for your customer service and resolving hr Roku soundbar issue. I’m very pleased.

[Lucutis9]

My sound bar still has distortion issue.

[RokuDanny-R]

@Lucutis9 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[GrahamJH]

I've been having this issue for the past few days - thought it might be the result of a recent software update but now see it's a long-standing problem with the Streambar.

The serial number of my device is YL009G068483.

I'd be grateful for any advice from the support team.

Thanks. 

[RokuMary-F]

Hi @GrahamJH,

Thanks for reaching out to the Roku Community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Jdztex]

I have the same issue.  My added wireless speakers work great, but the soundbar is just fuzz.  Really horrible with bass heavy soundtracks.  What gives?  Why can't you send down an update that fixes for all?  40 pages of similar experiences with this product?!