Discussions

[jlnunn]

Thanks Danny, I love the unit and hope their is a solution soon.

[seveniweb]

Hello, I am now having the same issue with sound distortion and static as I have had with 2 other streambars that have been swapped out through warranty replacement. I have had this replacement streambar for over a year now and it has been working fine. It now has sound distortion and static in the left speaker. There is a obviously a defect in the manufacturing of these streambars with this same issue with so many streambars! I am afraid that I won't be able to get a replacement streambar since I have had it for over a year now and it is now out of warranty. What can I do about this?

[RokuKariza-D]

Hi @seveniweb

We sincerely apologize for the inconvenience this has caused you.

Please reply here with the serial number of the affected Roku Streambar. This can be found in Settings > System > About. We'll be able to further assist you from there.

All the best,
Kariza

[seveniweb]

Thank you for responding . Serial number is YL00GK414372

[RokuKariza-D]

@seveniweb

Thanks for the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

All the best,
Kariza

[kallen1]

I started having the same issue several weeks ago.  Streambar is 9102X and serial number 2A10C0448297.  I've tried different HDMI cables and optic cables on two TV's.  The static issue defiantly follows the Roku streambar.  

[kallen1]

Sorry, should have said "definitely", not 'defiantly'.  

[RokuMary-F]

Hi @kallen1,

We appreciate you reaching out to the Roku community!

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[Okes92]

My roku streambar makes the same noise

9102CA

YL00G3131030

Sw 11.5.0

[RokuDanny-R]

@Okes92

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny