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Gchapman310
Level 7

Re: Sound distortion & static on StreamBar

I did reply via email but have had no further response.

my serial is YL002M870835

please provide some kind of update. I have done resets and have the latest software build.

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Stekelly
Level 7

2 streambars started crackling

A couple of of weeks ago our 2 Roku streambars started crackling. Seems to be on the bass channels as audio is ok. This was around the 5th or 6th. It may have been happening for a day or 2 before that, cant be sure. I checked the software version a couple of days later and both had updated on the 4th. There was another update around the 9th (I think, Im not at them now) but there was no change, It's getting very annoying now. If I just had the one i'd have assumed it was just faulty, but 2 happening at the same time just after an update? Anyone else getting this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Muffled Audio on Roku streambar

@squ1553lm4st35 @RevJet @randomtask1155 

Thanks for the post and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Sound distortion & static on StreamBar

@Gchapman310 

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: 2 streambars started crackling

@Stekelly 

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Stekelly
Level 7

Re: 2 streambars started crackling

Thanks. Its YL0093560003 

It'll be tomorrow before I can get the 2nd one but I'll add it in then

Software version is 10.5.0 build 4201-95

Cheers

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Stekelly
Level 7

Re: 2 streambars started crackling

2nd one is YL005T240826

Same software version

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RokuDanny-R
Roku Employee
Roku Employee

Re: 2 streambars started crackling

@Stekelly

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Stekelly
Level 7

Re: 2 streambars started crackling

@RokuDanny-R  ? I put both serial numbers in the previous 2 posts

YL0093560003 and 2nd one is YL005T240826

Software version is 10.5.0 build 4201-95

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Gchapman310
Level 7

Re: Sound distortion & static on StreamBar

Haven’t heard anything more. The issue is not consistent, and sometimes is not evident at all. However it is definitely related to the content type. Especially when voice is overlayed with background music.

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